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Frequently Asked Questions
Shopping Information
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to select international locations. Shipping options and rates will be displayed at checkout.
WHAT SHIPPING METHODS ARE AVAILABLE?
We offer standard and express shipping options, depending on your location.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Processing time is 2-7 business days. Delivery typically takes 5-15 business days, depending on the shipping method chosen.
Orders and Returns
HOW DO I PLACE AN ORDER?
Browse our online store, select your favorite items, and add them to your cart. Proceed to checkout and follow the steps to complete your purchase.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Contact us at support@cocoajunction.com within 24 hours of placing your order to request changes or cancellations.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?
You can reach out to us via the Contact Us page or email us at support@cocoajunction.com.
Payment
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept major credit cards, PayPal, and other secure payment methods.
Returns
IS BUYING ON-LINE SAFE?
Absolutely! We use industry-standard encryption to ensure your data is protected.
DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.